First, call and leave Sharon a detailed message.
If you are seeking an in-office appointment for you or a loved one, then just follow these simple steps:
- Call our office at 508-435-5580 , listen to the voice prompts, select #3 to leave your new client message.
- Make sure to include your name, return phone number(s), and a brief summary of the purpose of your call.
- The phone is confidentially secured, so use your message to brief Sharon on your situation.
Your initial phone consultation.
Before we schedule an in-office appointment, here’s what to expect and how things work. Once you have left Sharon your initial message to let her know what you need, she will return your call as soon as possible. The return phone call is your initial consultation. It will help you to determine if an office appointment suits your needs. Sharon makes every effort to promptly call you back so you can evaluate your plan of action and decide what to do next. During this call, she will answer any of your questions, listen to your current situation to gain better understanding, share her perspective, and explain the type of counseling she offers. The goal is to assist you in making a more informed decision. A referral or pointer to other resources may turn out to make sense. Not everyone takes the path to an office visit.
On being prepared for your phone consultation:
Phone tag will cause unnecessary delays in your plan of action. Everyone is really busy and return phone calls at unexpected times, from unknown numbers can easily be ignored. So, it’s really helpful to know when to expect your return call and what number the call will come from.
Typical return call times: Weekdays, before 8:00 AM or between 2 PM and 3 PM.
#’s TP return calls come from:
- TP Office#1-> 508-435-5580
- TP Office#2-> 508-303-9480
- TP/Sharon Cell-> 508-341-6080*
- Take the 3 minutes 🙂 right now 🙂 to put ALL three #’s into your cell.
- *No matter what your reason: do not use Sharon’s Cell # to call TP.
- Please use ONLY Office#1 or Office#2 to call us.
- We monitor Office#1  throughout the day for prompt follow-ups.
- Office#1 & Office#2 are both HIPPA secure.
- For confidentiality, we do not to use sms-txt-messaging.
When an in-office visit is scheduled:
When an in-office appointment is determined to be the next step, there are a couple of things that will help make your experience smooth and productive. On the day of your appointment, we suggest you arrive 10 minutes early to fill out the intake form*. You will find us at 63 South St. in Suite #140. TP’s building is at the rear corner of the parking lot. Follow the driveway with the Playhouse Pre-School sign. It is the circular building with the glass atrium. Our comfortable waiting room is on the first floor, at the left corner of the atrium lobby. The green and white Turning Point Services name is easy to spot on the waiting room window. Just open the door and take a seat. The intake form is on the center table. At your scheduled hour, Sharon will greet you for your office visit.
Canceling an in-office appointment – 48 hours notice:
Once you have your in-office appointment scheduled, it’s important to stay the course. At the same time, we know the unexpected can result in the need to cancel or reschedule. TP makes a concerted effort to give it’s clients the best mutual times and to arrange that time as quickly as possible. As you probably appreciate, there is usually someone waiting to be scheduled. As a courtesy to TP and to our other clients, we ask you to let us know 48 hours in advance of your appointment if you must change it.
*If you are not familiar with the location, lower your anxiety and get to South St. early …avoid unexpected traffic bottlenecks. TP is conveniently located just minutes from the 495 interchange and is only minutes away from many services including banks, retail stores, gas stations, coffee shops, grocery stores, and restaurants. So, if you can allocate a bit more time, plan ahead and take advantage of the facilities in our area, then just pop in for your session.
Thank you very much for helping us to improve your appointment scheduling and in-office visit experience.