First, call and leave Sharon a detailed message.
If you are seeking an in-office appointment for you or a loved one, then just follow these simple steps:
- Call our office at 508-435-5580 , listen to the voice prompts, select #3 to leave your new client message.
- Make sure to include your name, return phone number(s), and a brief summary of the purpose of your call.
- The phone is confidentially secured, so use your message to brief Sharon on your situation.
Your initial phone consultation.
Before we schedule an in-office appointment, here’s how things work, what to expect, and a little preparation work you can do.
Once you have left Sharon your initial message and let her know what you need, she will return your call as soon as possible. The return phone call is a no-charge initial consultation. This call is for and about you and the goal is to assist you in making a more informed decision. It is a critical step when starting the process with TP.During this call, she will answer any of your questions, listen to your current situation to gain better understanding, share her perspective, and explain the type of counseling she would be able to offer. It’s up to you to determine if you need an in-office appointment to redress your needs. In this way you can form your plan of action and decide what to do next. A referral or pointer to other resources may turn out to make sense. Not everyone takes the path to an office visit.
On being prepared for your phone consultation:
So, it’s important to reach you and make this initial contact. Sharon will make every effort to promptly call you back. To ensure you get that return call, you have a little homework we ask you to do.
Here’s the issue: Everyone is really busy and return phone calls at unexpected times from unknown numbers can easily be ignored.
Sharon has limited times when she makes these calls in order to be able to provide ample time for the initial discussion. Phone tag will cause unnecessary delays in your reaching a plan of action.
So, as far as what to expect:
it’s really helpful to know when to expect your return call and what number the call will come from.
Typical return call times: Weekdays, before 8:00 AM or between 2 PM and 3 PM.
#’s TP return calls come from:
- TP Office#1-> 508-435-5580
- TP Office#2-> 508-303-9480
- TP/Sharon Cell-> 508-341-6080*
- Take the 3 minutes 🙂 right now 🙂 to put ALL three #’s into your cell.
- *No matter what your reason: do not use Sharon’s Cell # to call TP.
- Please use ONLY Office#1 or Office#2 to call us.
- We monitor Office#1  throughout the day for prompt follow-ups.
- Office#1 & Office#2 are both HIPPA secure.
- For confidentiality, we do not to use sms-txt-messaging.
When an in-office visit is scheduled:
When an in-office appointment is determined to be the next step, there are a couple of things that will help make your experience smooth and productive. On the day of your appointment, we suggest you arrive 10 minutes early to fill out the intake form*. You will find us at 63 South St. in Suite #140. TP’s building is at the rear corner of the parking lot. Follow the driveway with the Playhouse Pre-School sign. It is the circular building with the glass atrium. Our comfortable waiting room is on the first floor, at the left corner of the atrium lobby. Most everybody has a GPS but sometimes it’s helpful to see where you’re going…so you can click on this link when you are ready and it will take you to a map with written directions. The green and white Turning Point Services name is easy to spot on the waiting room window. Just open the door and take a seat. The intake form is on the center table. At your scheduled hour, Sharon will greet you for your office visit.
Canceling an in-office appointment – 48 hours notice:
Once you have your in-office appointment scheduled, it’s important to stay the course. At the same time, we know the unexpected can result in the need to cancel or reschedule. TP makes a concerted effort to give it’s clients the best mutual times and to arrange that time as quickly as possible. As you probably appreciate, there is usually someone waiting to be scheduled. As a courtesy to TP and to our other clients, we ask you to let us know 48 hours in advance of your appointment if you must change it.
*If you are not familiar with the location, lower your anxiety and get to South St. early …avoid unexpected traffic bottlenecks. TP is conveniently located just minutes from the 495 interchange and is only minutes away from many services including banks, retail stores, gas stations, coffee shops, grocery stores, and restaurants. So, if you can allocate a bit more time, plan ahead and take advantage of the facilities in our area, then just pop in for your session.
Thank you very much for helping us to improve your appointment scheduling and in-office visit experience.